GCX-WFM TEST LABS & GCX-WFM LATEST TEST BOOTCAMP

GCX-WFM Test Labs & GCX-WFM Latest Test Bootcamp

GCX-WFM Test Labs & GCX-WFM Latest Test Bootcamp

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Tags: GCX-WFM Test Labs, GCX-WFM Latest Test Bootcamp, GCX-WFM Detail Explanation, Prep GCX-WFM Guide, Detail GCX-WFM Explanation

Valid Cloud CX Workforce Management Certification GCX-WFM test dumps demo and latest test preparation for customer's success. Genesys offers latest Cloud CX Workforce Management Certification exam and valid practice questions book to help you pass the Cloud CX Workforce Management Certification GCX-WFM Exam in your field. The Cloud CX Workforce Management Certification exam is 365 days updates and true. New GCX-WFM study questions pdf in less time. And Cloud CX Workforce Management Certification GCX-WFM price is benefit!

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q59-Q64):

NEW QUESTION # 59
What is the primary purpose of configuring service goal templates in workforce management?
Response:

  • A. To manage holiday schedules
  • B. To set billing standards
  • C. To establish performance targets like service level or average handle time
  • D. To automate adherence tracking

Answer: C


NEW QUESTION # 60
What are the routing types used by Genesys Cloud?
Response:

  • A. WFM Routing and IVR Routing
  • B. AWS Routing and IVR Routing
  • C. Outbound Contact and Inbound Contact
  • D. IVR Routing and ACD Routing

Answer: D


NEW QUESTION # 61
What is the maximum number of queues supported by Genesys Cloud for a single Management Unit?
Response:

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: C


NEW QUESTION # 62
Which role typically has permission to create and configure a business unit?
Response:

  • A. Workforce Administrator
  • B. Agent
  • C. Quality Assurance Specialist
  • D. Customer Service Manager

Answer: A


NEW QUESTION # 63
You are creating a work plan on Genesys Cloud for your agents. Which option in a work plan lets you specify the limit on the amount of time an agent can work during a week?
Response:

  • A. Minimum Time Between Shifts
  • B. Weekly Paid Time
  • C. Work Time Constrains
  • D. Daily Paid Time Divisible By

Answer: B


NEW QUESTION # 64
......

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