PREMIUM GCX-SCR FILES | GCX-SCR USEFUL DUMPS

Premium GCX-SCR Files | GCX-SCR Useful Dumps

Premium GCX-SCR Files | GCX-SCR Useful Dumps

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Tags: Premium GCX-SCR Files, GCX-SCR Useful Dumps, Dumps GCX-SCR Reviews, Valid GCX-SCR Test Notes, GCX-SCR Reliable Exam Sample

Lead2Passed is one of the leading platforms that has been helping Genesys Cloud CX: Scripting Certification (GCX-SCR) exam candidates for many years. Over this long time period we have helped GCX-SCR exam candidates in their preparation. They got help from Lead2Passed Genesys Cloud CX: Scripting Certification practice questions and easily got success in the final GCX-SCR Certification Exam. You can also trust Lead2Passed GCX-SCR exam dumps and start preparation with complete peace of mind and satisfaction.

Genesys GCX-SCR Exam Syllabus Topics:

TopicDetails
Topic 1
  • Overview of Scripting: In this section, the focus is given to scripting in Genesys Cloud which involves various fundamental design tasks essential for building effective customer interactions.
Topic 2
  • Script Editor Interface: This section covers familiarity with the layout and various components of the editor that is essential for efficient script development.
Topic 3
  • Variables in Scripts: Variables are a critical aspect of scripting in Genesys Cloud. This section covers adding script variables for creating dynamic content in scripts. Additionally, users need to understand the difference between input and output variables to handle data flow within the script effectively.
Topic 4
  • Script Management: In this section, focus is given to script management which involves ongoing tasks such as editing and deleting scripts as necessary.
Topic 5
  • Actions in Scripts: This section of the exam covers candidates' skills with scripts that allow for specific operations to be carried out during a customer interaction. Users must understand how to configure secure pause actions, set screen pop data actions, and invoke secure flows.

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Genesys Cloud CX: Scripting Certification Sample Questions (Q61-Q66):

NEW QUESTION # 61
A number plan determines how many and which digits are necessary for call routing.

  • A. True
  • B. False

Answer: A

Explanation:
A number plan in telephony determines how many and which digits are necessary for call routing. This concept is essential for defining how calls are processed and routed within a telephony system, including Genesys Cloud CX. The number plan dictates the structure of phone numbers, including length and the specific digits required to reach certain destinations, ensuring that calls are directed correctly based on the dialed numbers.
References:
* Genesys Cloud CX Telephony and Call Routing Documentation.


NEW QUESTION # 62
What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

  • A. Visual controls
  • B. Text
  • C. Reports
  • D. Graphics
  • E. Editor
  • F. Navigational Aids

Answer: A,B,D,F

Explanation:
The key components and functionalities of scripts used to present information to agents in Genesys Cloud CX include:
* Visual controls: These are interactive elements like buttons, dropdowns, and checkboxes that agents can use to interact with the script.
* Text: Text components are used to display information, instructions, or data to the agents within the script.
* Navigational Aids: These help agents move through the script logically, guiding them from one section or page to another.
* Graphics: Graphics can be used to enhance the visual presentation of the script, making it more engaging and easier to follow.
These components are integral to designing effective scripts that aid agents in their tasks by providing the necessary tools and information in a user-friendly format.
References:
* Genesys Cloud CX Script Components Documentation.


NEW QUESTION # 63
By default, scripting doesn't have a separate data type for decimals.

  • A. True
  • B. False

Answer: A

Explanation:
By default, Genesys Cloud CX scripting does not have a separate data type specifically for decimals. Instead, decimals are typically handled as numbers within the existing number data type. This means that decimal values can be used, but they are not explicitly differentiated from integers by a distinct data type in the scripting environment.
References:
* Genesys Cloud CX Scripting Data Types Documentation.


NEW QUESTION # 64
Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

  • A. Workgroups
  • B. Roles
  • C. Groups
  • D. Rooms

Answer: B

Explanation:
In Genesys Cloud CX, Roles are used to ensure that people within your organization have the rights and permissions they need to perform their tasks. Roles are collections of permissions that can be assigned to users, determining what actions they can perform within the system. For example, a role might allow a user to manage queues, configure scripts, or view analytics. By assigning the appropriate roles to users, administrators can control access and maintain security within the organization.
References:
* Genesys Cloud CX Roles and Permissions Documentation.


NEW QUESTION # 65
You are working on a script and need to add new variables to it. Select the correct tab to add variables.

  • A. 0
  • B. 1
  • C. 2
  • D. 3

Answer: B

Explanation:
In the image provided, the correct tab to add variables to the script is labeled as number 3. This tab represents the "Variables" section where you can define new variables that will be used in your script. Variables are crucial in scripts as they allow for dynamic content, enabling personalized interactions based on data such as customer names, account details, and other context-specific information.


NEW QUESTION # 66
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